Building and Scaling a Service Division: Five Costly Mistakes to Avoid

Executive-level leadership is the most critical factor in producing year-after-year growth in an electrical contracting company's service department. A capable service manager can deliver day-to-day results. But only with attention from the very top of the company will a service and maintenance business achieve its greatest potential. With top executive commitment, the service group can develop support systems, recruit talented people, create customer loyalty, build outside relationships, and, most important of all, invest in field service software that will ensure its long-term success.

Moderated by Fred Sargent.