The Discomfort Zone: Turn Difficult Conversations into Positive Results

Whether it's about a faltering project, performance issue, or to bring attention to someone’s dismissive or disruptive behavior, difficult conversations are an inevitable part of leadership. These conversations are often avoided because people may react defensively or shut down. Yet difficult conversations can lead to the most memorable moments in our lives. If you know how to mentally prepare for and start these conversations effectively, you are more likely to engage others in possibility thinking. Dr. Reynolds will share techniques you can use immediately so everyone in the conversation can walk away feeling heard, acknowledged, and hopefully, satisfied with a positive way to move forward.