Laurie Guest NECA Now

Laurie Guest

During a successful career in the healthcare industry Laurie Guest was known as a “go-to-resource” for customer service excellence. She channeled that expertise into Guest Enterprises, Inc., her own speaking and training company and for more than two decades has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.

Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays off Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. Laurie is a certified speaking professional and a member of the CPAE Speaker Hall of Fame™ an honor held by less than 1% of speakers worldwide.

She lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.