The 10¢ Decision: How Small Change Pays Off Big

Forming strong company culture and ensuring positive interactions is all built from a collection of small decisions. This session will show you real-world examples and actionable strategies to create exceptional experiences for everyone involved with your company. Ways to self-assess customer service, to improve business interactions overnight and to capitalize on high-impact opportunities to surpass competition will also be discussed.

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Laurie Guest NECA Now
Laurie Guest

During a successful career in the healthcare industry Laurie Guest was known as a “go-to-resource” for customer servi

April 18, 2023
08:30 AM09:30 AM
Location: Ballroom NOP
  • Business Growth & Change