Do you have to deal with difficult people on and off the job? Do these people even understand they are difficult? The truth is, no one will change how difficult people deal with others, but we can all change how we deal with these difficult individuals.
Some people are good with people and some are not. What if I told you there was a simple framework anyone could follow that would not only help you deal with difficult people but help you communicate with all individuals?
When you can identify the mindsets of another person and in turn give that person what they want and need in any situation, great things can happen. In this interactive, high-level communication course, you will laugh, but also learn the tips, tricks, and tactics to navigate difficult people and situations while building long term relationships with those you serve on a daily basis.
Speaker: Nic Bittle
***Please note due to Microsoft discontinuing support for Internet Explorer, the NECA Learning Center does not support that browser any longer. Please use current versions of other free browsers such as Google Chrome, Firefox, or Safari.
Due to the large number of attendees participating in this event, we recommend you join the webinar 10 minutes early to ensure your audio connection is working properly.