Electrical contractors are experts at planning jobs, with or without good drawings and design. However, designing, planning and laying out company processes gets less attention. Individual jobs can be profitable yet the company may lose money or its access to money based on the company’s internal infrastructure design. This class teaches fundamentals of process design, to help managers or potential managers learn how to map, flowchart, and design or redesign processes and supporting procedures. Specific flowcharting techniques will be covered, including how to create them, read and analyze them, and use them to design or improve process outcomes.
Following this course, participants will be able to:
• Map processes to understand the current state
• Create various types of flowcharts for mapping, designing, and training on processes and procedures
• Read and analyze flowcharts for analyzing and improving process efficiencies
• Understand how processes translate into standard and effective procedures