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Building Partnerships through Customer Service

  • 07/20/2016

In today's customer-oriented business environment, customer service skills are critical for personal and organizational success. Quality service will give you a competitive advantage to survive in a tough business climate and this course gives people the skills they need to enhance customer relationships and secure an overall competitive advantage.

Following this course, participants will be able to:

  • List effective steps to deliver better, faster service, and increase customer satisfaction
  • Identify ways to increase credibility with customers
  • Describe how to manage customer expectations by personality style
  • Give examples of how to gain and maintain repeat business
  • Explain how to minimize difficulty when dealing with difficult customers

Duration: Full-day

CE Hours: 6 Hours

Instructor: Norb Slowikowski

Date: July 20, 2016

Sponsor: Northern California Chapter

Location: Napa, CA