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Event Archive

Building Partnerships thru Customer Service January 29, 2015

  • 01/29/2015
  • Location: Portland, OR

In today's customer-oriented business environment, customer service skills are critical for personal and organizational success. Quality service will give you a competitive advantage to survive in a tough business climate and this course gives people the skills they need to enhance customer relationships and secure an overall competitive advantage.

Following this course, participants will be able to:

  • List effective steps to deliver better, faster service, and increase customer satisfaction
  • Identify ways to increase credibility with customers
  • Describe how to manage customer expectations by personality style
  • Give examples of how to gain and maintain repeat business
  • Explain how to minimize difficulty when dealing with difficult customers

Duration: Full-day

Continuing Education Hours: 6 Hours

Instructor: Norb Slowikowski; Slowikowski & Associates

NOTE: Online registration is not available for this course. Contact the Oregon Columbia Chapter, NECA to Register: Rosie Garcia (503) 233-5787